Question 1

Why am I am getting an error when trying to post to Facebook?

Accepted Answer

There is a connection issue between your KW account and your Facebook account. You will have to disconnect the connections on both sides and then reconnect. Follow the process below:

Disconnect the account from Console settings
1) Login to Command.
2) Move to Settings page.
3) Disconnect FB account from the Marketing Automation section.
Remove App from Facebook settings
4) Remove the app from Facebook.com -> Settings -> Business Integration
5) Select the App and Click Remove button.
6) A popup modal will appear. DO NOT select checkbox for "delete all posts, photos and videos on Facebook that Keller Williams API may have published on your behalf.. Only click Remove button. 
Re-connect again from Console settings
7) Connect again from Command -> Settings.
Make sure you have selected all pages.
9) Click OK

Question 2

How do I login to my KW app?

Accepted Answer

The KW app is meant for consumers. You will likely need to create an account on your app. Once an account is created, you will have the same features and ability as your clients.

Question 3

I am looking for some assistance in Command. How can I get help?

Accepted Answer

Command Consult was built so that KW agents that are looking for a way to learn more in Command or have certain parts set up for them can easily get help! Set up an appointment today!

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